About the Client

The client was a European market leader in facility management and a provider for real-estate services like building technology, infrastructure, interior design, marketing, leasing.

Headquartered in Germany, the client’s wide range of real-estate commercial services span across its elite customers in the European and UK geographies; such as leading industrial companies, investment funds, bank and insurance companies, the public sector, developers, owners and users.

Problem Statement

Like any thriving business in the digital era, the real-estate provider had a vision to adopt a digitization strategy to cater to the requirements of their customers. The client believes that the roll-out of digital solutions has a significant contribution to their overall business development in terms of customer acquisition alongside offering a broad range of high-quality services. 

 

In particular, while embarking on this digital enterprise data journey in 2019 the organization realized the following: 

  • There was an absence of a unified solution/platform for obtaining customer insights that were required for business development
  • Each BI department responsible for gathering/analyzing business data existed in its own data island and its associated costs
  • There was a lack of enterprise data strategy
  • Industry and best practices in BI were missing

Governance, security and privacy standards around data management were missing

The Challenge

The key requirements of the client were to:

  • Inculcate a data-driven culture within the organization
  • Adopt a scalable BI practice to house single-source of facts
  • Integrate data from various sources of data such as ERP systems, users, IoT and external data from social media
  • Upgrade the BI landscape by replacing existing software solutions with 100% cloud based technology platform for the new data warehouse
  • Transform the BI landscape without downtime

The Solution

To start with, the client’s key requirement was to ingest data from ERP systems as quickly as possible while also focusing on a scalable, adaptable and agile architecture for a future-proof Data Warehouse. 

 

Bearing this requirement in mind, Scalefree was instrumental in:

 

    • Architecting, designing and implementing an end-to-end BI solution using the Data Vault 2.0 practice
    • Implementing the data warehouse using the client’s strategic cloud provider namely Microsoft Azure services
    • Automating 90% of the end-to-end data pipelines based on DV 2.0 using WhereScape
  • Exercising data governance through well-defined agile processes, data lineage, security, GDPR classification and documentation
  • Designing and building the key BI reports in PowerBI for monitoring order workflows thereby enabling improved customer interaction

Optimizing the data delivery mechanism and performance of BI reports

How a Leading Real Estate Provider Achieved Building a 360° Customer View

Tangible Results for the Client

  1. Major cost savings in the order of Mi €
  2. Reduction in turnaround time from 2 years to 6 months
  3. Roll-out of two important BI reports (ERP systems) within 1.5 years
  • Customer Portal: 
  • A one-stop shop for end-user (customer) interaction and monitoring the status of work orders
  • Purchase Report:
  • Insights on products purchased / procured by the client

Interested in learning more? Get the detailed case study!

Make An Appointment with Us

Profile Photo of Jürgen Dackweiler
JÜRGEN DACKWEILER

SALES MANAGER

Phone: +49 (511) 879 89342
Mobile: +49 (175) 811 0336