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SALESFORCE SOLUTIONS

VALUABLE INTERACTIONS WITH YOUR CUSTOMER

Keep track of everything related to your customer
and build stronger bonds between you and your clients.

SALESFORCE CRM SERVICES

Salesforce is a cloud-based leading platform with extensive functionality centered around a flexible and adjustable CRM system.

At Scalefree we specialize in integrating Salesforce with other systems. We are also happy to help you with projects regarding Experience Cloud, Marketing, or Commerce Cloud integrations.

Built on the core platform, Salesforce Sales Cloud is one of the more traditional CRM applications within the ecosystem. The standard Lead to Order process includes:

  • Lead Conversion
  • Campaign management
  • Individual sales processes
  • Quote Creation

All of these are tied together with seamless collaboration via Chatter and a variety of automation tooling built within the underlying Salesforce Platform.

It’s worth noting that other features are available such as:

  • CPQ and billing for advanced product configuration
  • Einstein for AI sales support
  • Lightning Dialer

At Scalefree, we can assist in the implementation of standard, as well as customized, Salesforce Sales Cloud processes to help increase your business value.

We also help you choose the right products from the variety of available options. After, we’re here to advise your custom fitting process and any extensions beyond the standard processes.

Also built on the core platform, the Salesforce Service Cloud includes Case Management and Omnichannel customer interaction and support.

All of these are used to increase service efficiency using phone, email, web, or social from a single and integrated application.

Used within your own business, Salesforce Service Cloud is used to gain more insights into your customer’s needs and to fuel sales as well as marketing.

Scalefree can guide you through the implementation so you can focus on the one thing that counts: your customers.

Most businesses are complex and need a custom fitting when implementing Salesforce. Therefore, the platform provides a variety of tools to customize your solution to your needs.

Fortunately, Scalefree specializes in Salesforce integrations, offering assistance from start to finish of its implementation.

Connected World With a Computer in the Cloud

Scalefree has chosen from the first meeting and from the first day a completely different consulting approach than we were used to from other companies. We were fully advised in all areas such as development, project strategy and implementation and were able to celebrate successes in various stage, which also ensured that Salesforce gradually gained acceptance again among the employees, which is the cornerstone for being able to successfully implement the project at all. After half a year we can say that it was the best decision for us!”

Kyrill Ilin
Head of Business Support Management at geiger BDT GmbH

Schedule Your Call Today With a Salesforce Consultant

Markus Lewandowski has 6 years of Experience in Salesforce Development and Business Intelligence. Mr. Lewandowski is overseeing the Salesforce Consulting Branch of Scalefree. Being one of the first employees at Scalefree he created the internal Salesforce infrastructure of Scalefree as the Lead Developer since 2016. Today he is active primarily in client projects and the development and growth of the Salesforce Team. Mr. Lewandowski excels in the organization and operation of agile projects, has profound knowledge and experience integrating the Salesforce Platform with external systems and creation, analysis, and migration of database systems.

Markus LewandowskiSenior Salesforce Consultant

Christian Tieck supports the Salesforce team with internal Salesforce development as well as ongoing Salesforce consulting projects. Mr. Tieck has extensive knowledge in the design and implementation of business processes in Salesforce using various automation tools. Furthermore, Mr. Tieck is an expert in Salesforce Security, administrative tasks and automation. Mr. Tieck is characterized by a very structured way of working and additional remarkable communication skills. Christian Tieck holds a Master’s degree in Industrial Engineering.

Christian TieckSalesforce Consultant

Jiwan Khalil supports the Salesforce team with internal Salesforce development as well as ongoing Salesforce consulting projects. Mr. Khalil has extensive knowledge in the design and implementation of business processes in Salesforce using various automation tools. Furthermore, Mr. Khalil is an expert in Salesforce Security, administrative tasks and automation. Mr. Khalil is characterized by a very structured way of working and additional remarkable communication skills. Jiwan Khalil holds a Bachelor's degree in Information Management.

Jiwan KhalilSalesforce Consultant
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Salesforce Extended Expertise

Scalefree is your trusted specialist in the integration of your Salesforce Solution within your data architecture. Our services include:

Review of your existing implementation
Salesforce Solution implementation and setup
Data migration and integration with new system

Frequently Asked Questions

What benefits can Salesforce bring to my business, and why should I hire a consultancy?

Elevate your business with Salesforce, a powerful CRM platform that enhances sales, marketing, and customer service. Our consultancy tailors Salesforce to your needs, optimizing processes for efficiency and growth.

How does Salesforce streamline sales processes, and can it integrate with other applications?

Salesforce revolutionizes sales with tools for lead management and pipeline forecasting. Our experts seamlessly integrate Salesforce with third-party apps, ensuring a unified data flow and a comprehensive view of your operations.

What support and training do you offer during Salesforce implementation, and how do you ensure data security?

Experience a smooth transition with our comprehensive training and support. We prioritize data security through role-based access controls, encryption, and regular audits, guiding you on best practices for a secure environment.

Can Salesforce be customized for our unique business requirements, and what is the typical implementation timeline?

Absolutely! Our consultants work closely with you to customize Salesforce, aligning it with your business needs. The implementation timeline varies based on complexity, with detailed project plans provided during the consultation phase.

How does Salesforce contribute to marketing and customer engagement, and what ongoing support do you offer post-implementation?

Boost marketing efforts with Salesforce Marketing Cloud, offering tools for personalized campaigns and customer journey mapping. Our consultancy provides ongoing support, ensuring Salesforce evolves with your business for lasting impact.

How can Salesforce improve collaboration and efficiency across my organization?

Salesforce fosters collaboration by providing a unified view of customer data. Tailored solutions from our consultancy automate tasks, allowing your team to focus on building relationships and driving business success.

Salesforce and Data Vault 2.0

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